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Company Name: Agility Bahrain

Company Website: www.agility.com

Job Reference No.: Agility-AMT01

Job Title: Assistant Manager – Transport Operations

Company Profile:

Agility Global is a Logistics company that works with companies to move, manage and distribute the goods that underpin global commerce. Agility GIL offers air, ocean and road freight forwarding, warehousing, distribution, and specialized services in project logistics, fairs and events, and chemicals. Agility’s solutions are powered by industry-leading technology. Agility has a diverse portfolio of businesses that build trade infrastructure in emerging markets. Agility Real Estate is developing logistics and industrial parks across the Middle East and Africa. Trading under their own brand names, Agility’s other subsidiaries offer fuel logistics, airport and ground-handling services, commercial real estate development, remote camp services, and customs modernization.

Job Description:

To manage the day-to-day operation of Overland & Haulage and the Company’s fleet; to provide customer service support to external and internal customers.

Main Tasks:

  • Leadership
    • Implements the Distribution Strategy as is established and communicated by the Operation Manager
    • Ensures adherence and compliance of established work processes and quality standards
    • Monitors KPIs, revenue targets and operating budgets
    • Monitors procurement, asset inventory and budgets
    • Develops Clients’ SLAs
    • Monitors progress against targets, analyze performance and provides reports with recommendations to implement changes where required
    • Monitors and analyzes competitors’ activity through market intelligence activities
    • Demonstrates leadership through maintaining a positive attitude that promotes teamwork, shared goals and values, motivation and staff development
  • Day-to-day Overland & Haulage Operation
    • Manages the day-to-day operation including but not limited to: overland scheduling, staff shift roster, distribution of tasks, handling of non-conformances and troubleshooting
    • Drives cost saving without compromising with established levels of customer service
  • Customer Relationship
    • Maintains database of customer / customer details and actively seeks to add new clients
    • Establishes and maintains professional relationships with key customers, industry sector affiliates and local government authorities
  • Fleet Management
    • Manages Fleet procurement, asset inventory, KPI objectives, revenue targets and operating budgets to ensure fleet’s efficiency and profitability
    • Manages all contractual Fleet conformances in addition to operational compliances with all legislative and regulatory requirements
    • Track Fleet operations progress against targets, analysis of performance and reports provision with recommendations for changes
    • Implements fleet quality and safety improvement programs as designed by the Operation Manager
    • Monitors all preventative maintenance, corrective maintenance, accident repair and running repairs in order to ensure high level of accuracy and quality of the fleet
    • Ensures that accurate inventory records of all parts, tyres and consumables are being maintained
    • Maintains a healthy relationship with customers by meeting operational teams consistently to acquire feedback and share operational updates.
  • Ownership and Accountability
    • Actively takes ownership of all Overland & Haulage aspects of customer shipment requirements, from receiving booking requests to invoicing
    • Works pro-actively with internal and external customers and suppliers to provide complete Overland & Haulage solutions
    • Ensures HSE and Quality standards are maintained across each operation
    • Ensures vehicle maintenance checks are in place and maintenance is being tracked, done and recorded in an organized, timely and ethical manner
    • Ensures to have complete control over the day-to-day operations providing support to Drivers,
    • Distribution Assistants and liaising with customers (internal & external) as and when required
  • Internal Interaction
    • Liaises with Overland & Haulage Operations and Warehouse Operations in order to provide regular updates to the customer on the status of shipments and for the timely receipt of PODs
    • Continuously measures and controls warehouse, Overland & Haulage and documentation activities to ensure that timelines and service levels are met
    • Maintains good business relationships with warehouse operations team (Manager, CSR, Supervisor,etc.) by meeting them consistently to acquire feedback and share operational updates.
  • Reporting
    • Prepares necessary inbound & outbound status reports, billing and any other reports as required
  • Billing
    • Ensures that all cost information are available for billing within monthly timelines
    • Ensures that all billed out are filed within the month closing
  • Others
    • Elevates potential issues and opportunities for improvement to his Line Manager
    • Supports decisions made by customer service management and conveys to the team in a positive manner
    • Identifies and escalates consistent or recurring problems with the systems‘ functionality
    • Any other related duties/projects assigned by the Line Manager from time to time in order to meet business needs.

Preferable Candidate Profile:

Skills required for the role (General Skills and Technical Skills):

  • Strong communication skills
  • Strong interpersonal skills
  • Strong organizing skills
  • Attention to detail
  • Computer Skills:
    • Computer literate with competent skills in MS Office and other technical software
  • Able to demonstrate:
    • Critical thinking and problem solving skills. Ability to resolve simple problems
    • Clear communication verbal, or in writing
    • Empathy for the client’s situation
    • Tactfulness and politeness
    • Efficiency and accountability
    • Ability to focus and bring tasks to completion
    • Ability to work well under pressure
    • Ability to develop and sustain good working relationships with the clients
    • Ability to work independently and fast to meet aggressive deadlines
    • Ability to multitask
    • Team Player traits

Experience Required:

  • With a minimum of 5 years in a Logistics/ Overland & Haulage / Customer service environment
  • With a minimum of 2 years in a supervisory position
  • With previous experience in Overland & Haulage / Transport / Logistics / Forwarding

Qualification Required:

Bachelor’s Degree

Language Required: Fluency in English (written and spoken) a must; Arabic a plus

Location: Kingdom of Bahrain

Contact Details:

Safa Habib

Manager – HR & Admin

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